Customer, a US based group with its local presence in Mauritius decided to move the email services from a local provider to Office 365 but it was not as easy as it sounds. Reason for this were multiple critical dependencies like; no support from current email supplier; frequent downtimes may make the migration long and uneasy for all the stake holders; multi-geography users sitting in different time zones and migration downtimes were among the top issues likely to be faced.
When we met the client, there were many pain points and the top of the list was to get their confidence back on outsourcing the services apart from the other worries mentioned above. As there was no support from the local supplier we could move the client over an evening (evening 1800 to 2200pm) to the new platform providing the onsite support from the very next day. We made sure our engineers were at client site to give them all the support and assurance to tackle the initial hiccups of the migration. As of today our client is on office 365 Business premium and EOP1 and as we’ like to say aptly happy with the transition.